In House training courses

Courses 100% tailor-made for your hotel

We take the training of your teams very seriously, as we consider them to be your most important asset.

All our workshops follow a methodology focused on adapting the program content to your business model, so that the participants can fully identify with the message that the hotel needs to convey in order to optimize revenue for each department in contact with the customer. 

WE ARE HOTELIERS! And, therefore, we want to add value to your business.

There is only one thing worse than training your employees and having them leave. Not training them and having them stay.

Henry Ford

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TOTALLY COMMITTED TO EXCELLENCE

Our courses include:

  • Preliminary analysis of your business model, by means of an In House consulting session.
  • All materials and manuals adapted to the hotel's corporate entity.
  • Practical activities and team dynamics.
  • After-course evaluation and report.
  • Attendance certificates.

Our courses can be subsidized through FUNDAE, and we can take care of the formalities if you need it.

Professional seminars and conferences by Alejandro Francino

CEO HBD Upselling Solutions

UPSELLING & CROSS SELLING COURSES AND SEMINARS

Reservations and Call Centre

Front Desk

Food and Beverage

Spa and Wellness

Specific Coaching & Mentoring for department managers

OTHERS COURSES AND SEMINARS

Upselling & Cross Selling / Ancillaries.

Customer experience.

Customer service

Advanced Sales Techniques